Refund policy

We strive to ensure that every product arrives in excellent condition. If you experience an issue with your order, please contact us as soon as possible.

Refund Eligibility

• Refunds are only available for products that arrive damaged, defective, or broken.
• We may require photos or other evidence to verify the condition of the product before authorizing a return.
• Products that are not damaged, defective, or broken are not eligible for a refund.

Exchanges

• If you wish to avoid a refund, you may request an exchange for the same product or an equivalent replacement, subject to product availability.
• Exchanges must be approved by us before the item is returned.

Return Shipping

• Unless otherwise required by applicable law or agreed by us in writing, customers are responsible for all costs associated with returning products to us, including shipping charges.

Restocking Fee

• Approved returns may be subject to a restocking fee of up to 30% of the purchase price, depending on the manufacturer or brand of the returned product. The applicable restocking fee, if any, will be determined at our sole discretion based on the supplier's return requirements.

Refund Processing

• Once the returned item has been received and inspected, we will determine whether it qualifies for a refund.
• If approved, refunds will be processed within 14 business days after we receive the returned item. Refunds will be issued to the original payment method used for the purchase.
• Original shipping charges, expedited shipping fees, customs duties, taxes, and any non-refundable payment processing fees are not refundable unless required by applicable law.